Email and consent
How patient email is used, what consent is required, and how preferences are honored.
4 min read
ChairNav treats patient email as operational communication tied to care. The practice is responsible for collecting and honoring consent under applicable law.
What gets sent
- Operational messages your staff approve and send (recall, confirmations, follow-ups).
- Transactional notifications related to a patient's appointments or balances.
Consent and preferences
Patient preferences are stored on the patient record. Staff should not send marketing-style outreach unless consent is recorded. Patients can be marked as opted out of non-essential communication.
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