Return & Refund Policy

ChairNav is provided by ChairNav LLC as a monthly subscription. We do not ship physical goods, so the word "return" here refers to ending a software subscription. We aim to keep this fair and plain-language: you should never be charged for a service you cannot use.

• Plans are billed monthly per practice location, in advance, in U.S. dollars. Applicable taxes may be added at checkout.
• Each renewal charges the same payment method for the next billing cycle until the subscription is cancelled.
• Adding a location, upgrading, or downgrading takes effect on the next billing cycle unless otherwise stated in the workspace.
• Multi-Location plans on custom terms are governed by the order form signed at the time of purchase.

A workspace owner can cancel at any time from the billing area in Settings, or by emailing billing@chairnav.com.

When you cancel, ChairNav stays active through the end of the current paid period and then closes. You will not be charged again. We do not pro-rate partial months by default — see section 4 for the exceptions where a partial refund is available.

We will issue a refund in the following situations:

• First 14 days, first-time customer. If your practice is new to ChairNav and you cancel within 14 days of your first paid charge, we will refund that first month in full.
• Duplicate or accidental charge. If you were charged twice for the same location and billing cycle, we will refund the duplicate charge.
• Sustained service outage. If a verified product outage prevented your team from using ChairNav for a material portion of a billing cycle, we will issue a pro-rated credit or refund for the affected days.
• Onboarding-blocking issue we cannot resolve. If a documented setup issue on our side prevents your practice from getting started in the first month and we cannot fix it, we will refund the month.

We do not offer retroactive refunds for months in which the workspace was actively used. We do not offer "satisfaction guarantees" or time-limited promotions on this page.

Email billing@chairnav.com from the email address tied to the workspace owner, and include:

• practice name and location;
• the date and amount of the charge in question;
• which of the situations in section 4 applies; and
• any context that helps us verify the request.

We aim to respond within two business days. Approved refunds are returned to the original payment method and typically appear within 5–10 business days depending on the processor.

• Months already used, outside the situations listed in section 4.
• Third-party fees passed through ChairNav (for example, messaging or email-sending costs incurred on your behalf).
• Custom onboarding work, data migration, or implementation services that have already been delivered.

If a charge looks wrong, please email us before filing a chargeback — we can usually resolve it faster directly. A chargeback opened without first contacting us may temporarily suspend the workspace while the dispute is investigated.

We may update this policy as billing practices evolve. The current version, with a "Last updated" date at the top of the page, is the one that applies. Material changes will be communicated by email to workspace owners.

ChairNav LLC
447 Broadway, 2nd Floor, New York, NY 10013, United States
+1 (772) 766-1515