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Product Updates

Help shape the front-office workspace.

What changed recently, what's being polished now, and what teams asked for next.

Reviewed by front-desk teams. Updates land as practices use them.

Recently shipped

8

Live in the workspace today.

Recently shippedSchedule protection

Schedule protection workspace

Daily schedule with risk flags, confirmations, and chair-time review.

Staff act on flags. No patient-facing actions are sent automatically.

Recently shippedRecall workflows

Recall opportunities queue

Recall list with priorities, filters, and staff-driven outreach steps.

Outreach happens after staff review.

Recently shippedPatient messages

Patient message review queue

Shared inbox with AI drafts that staff approve before anything goes out.

AI drafts require staff approval. No auto-send.

Recently shippedInsurance/admin workflows

Insurance benefit checks

Track benefit checks per patient with manual verification by default.

Summaries are informational and require staff verification.

Recently shippedClaim packet support

Claim packet checklist

Build claim packets with required items, narrative drafts, and staff notes.

Submission is handled by staff outside the app.

Recently shippedImports

CSV imports for patients and appointments

Upload CSV batches with row-level success and failure reporting.

Recently shippedTeam permissions

Team roles and practice members

Owner, admin, office manager, front desk, treatment and insurance roles.

Recently shippedAI review workflows

AI output review queue

Every AI output is stored with a review status and reviewer trail.

Sensitive outputs default to needs-review.

Planned

4

On the near-term build list. No dates are promised.

PlannedAI review workflows

Expanded AI review controls

More granular reviewer assignment and per-feature approval rules.

Approval defaults stay on for sensitive content.

PlannedInsurance/admin workflows

Insurance verification audit trail

Per-patient log of who verified what, and when, for benefit checks.

PlannedAutomations

More automation triggers and conditions

Additional event types and condition operators for the rule builder.

Automations continue to require staff approval for patient-facing actions.

PlannedPatient messages

Internal staff messaging notes

Side-channel notes on a patient thread that never reach the patient.

Internal notes are clearly separated from patient-facing content.

Exploring

4

Being scoped with practice teams; not yet committed.

ExploringImports

More import mapping templates

Saved column-mapping presets for common practice management exports.

ExploringTeam permissions

Expanded team permission presets

Pre-built role bundles practices can adopt instead of configuring per-permission.

ExploringSchedule protection

Multi-location reporting views

Compare chair-time and confirmation rates across locations in one view.

ExploringClaim packet support

Claim packet attachment library

Reusable attachment groups so common procedures take fewer clicks to assemble.

Tell us what would help next.

What we polish next is shaped by what dental teams tell us is painful. Share the workflow you wish was easier — we read every submission.

A few promises:

  • We won't auto-subscribe you to marketing.
  • We won't publish your name, practice, or vote counts.
  • Updates land as teams use them — see the changelog for what's recently shipped.

Submissions are private to the ChairNav team. We don't publish names, practice names, or vote counts on this page.