Use no-show risk labels
How risk labels help the team prioritize calls without overriding judgment.
Last updated May 15, 2026
- Low — no operational reason to expect a no-show; routine confirmation only.
- Medium — recent unconfirmed status or one prior cancellation; confirm earlier in the day.
- High — multiple recent cancellations or unreachable patient; consider a backup plan.
Labels are suggestions. Staff can override at any time, and the override is recorded with a reason for the next person who looks at the appointment.
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